Digital Accessibility and Knowing When to Flex
summary
Built digital accessibility programs at Coles and Xero, embedding change with test and learn cycles, human-centered design/double diamond and lean canvas, and frequent retros to iterate. Start small — work with a single designer or engineer to make real UI changes (be a sleuth) while procurement, OKRs and risk systems are updated. Use incentives like the Access and Inclusion Index leaderboard, gather access needs in research, and balance carrot and stick messaging so fixes actually land.
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