Shifting Authentication at Scale
summary
Otis replaces passwords for 41,000 employees across 200 countries by integrating a Hypr magic link passwordless MFA with identity governance (IGA) APIs, moving from a managed cert service to self-signed ADCS certificates, and creating synthetic identities to avoid email licenses. Onboarding time drops from weeks to 15 minutes, privileged access and apps like Workday and ServiceNow gain SSO, and field-worker device diversity drives a corporate-standard device policy. Deployment is completed by a single operator in a one-year global rollout.
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chapters (9)
- 0:00Introduction and speaker welcome
- 1:03Passwordless migration at Otis
- 3:33Onboarding challenges and infrastructure
- 6:26Business partnership and ROI
- 8:54Roadmap and global rollout
- 10:19Overcoming resistance to change
- 13:32Finding champions and communication
- 15:37Addressing cultural barriers
- 17:22Benefits and user experience
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