User Research Crash Course - 13 Tips to Maximize Learning
summary
Thirteen concrete hacks for interviews and usability tests, including running moderated sessions with a facilitator plus note‑taker, streaming observers to a separate room, and favoring real observation over hypotheticals; use a short hypothesis canvas to pick the smallest test that yields maximum learning, always record sessions and replay them for facilitator improvement, and use echo / boomerang / mumble to avoid bias, think like an apprentice to harvest true expertise, and follow the thread when something surprising appears.
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chapters (12)
- 0:00Start
- 0:06USER TESTING CRASH COURSE JEREMY KRIEGEL
- 3:00OKNOWN KNOWNS OKNOWN UNKNOWNS O UNKNOWN UNKNOWNS
- 9:28CREATING PROTOCOL
- 10:08COMFORTABLE
- 11:38NEUTRAL ATTITUDE Maybe slightly positive
- 13:54SIMPLE Clearlanguage, no jargon
- 16:41WHAT THEY SAY IS TRUE (TO THEM)
- 18:47HYPOTHETICALS
- 24:39INSTRUCTIONS Your job is to lear nor to teach
- 25:28ANSWERS What would you expect..?
- 27:07USABILITY TESTING 2 ROUNDS
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