A Simple Approach to Managing Complexity
summary
Introduces the HSD difference matrix (differences vs exchanges vs containers) and applies it to a crypto startup case: top manager is supportive but distant, senior execs are siloed, the middle manager in uncoupling maps to high differences/low exchanges. Recommended first steps are concrete: increase exchanges (regular governance reviews, share observations, ask for feedback), or decrease differences (identify common stories); workshop uses a Mirror board and 15‑minute breakout groups to practice placement and actions.
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chapters (9)
- 0:00Start
- 1:57Simple Approach to Managing Complexity
- 3:23Agenda
- 16:13Difference and Exchanges Metrics
- 30:06Case Study
- 44:30Problem Statement
- 50:11Stakeholder Mapping
- 53:49Reflection
- 56:08System Thinking
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