Embracing Complexity- Case Study of leveraging 'Agent' Interactions
summary
A UK online womens apparel retailer builds an obeya room to co-locate business and IT, uses cross functional communities (product+design, digital+IT), rotates two frontline producers into senior leadership annually, runs customer panels through inception to post release and invites college students to hackathons. Result is alignment on milestones, better capacity use, organic knowledge sharing, and idea-to-cash 21→7 months; leaders buy simple rules, empower teams, encourage diversity, experiments and cut decision latency.
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chapters (9)
- 0:00Introduction
- 0:38What is Complexity
- 3:56Connection Framework
- 4:50Complex Adaptive Systems
- 8:50Case Study
- 12:27Crossfunctional Communities of Practice
- 14:20Senior Leadership Team
- 15:40Customer Panels
- 16:04Conclusion
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