Empathetic communication at work
summary
Workshop argues that empathy is a learnable verb not just an idea and gives concrete steps: empathy as a choice, put your phone away, pause before replying, and summarize and reflect what the other person said. Offers quick paired exercises and shows surprising data — people spend ~60% of conversations on themselves and ~80% on social media. Teaches listening as action (clarify, repeat, check), how to fight fair, and simple habits that reliably calm biased reactions.
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chapters (24)
- 0:00Intro
- 0:30Communication is chaotic
- 1:25Chaos breeds more chaos
- 2:00Stuttering
- 2:21Help people
- 2:56Take ownership
- 4:06Talk about it
- 7:28Childhood stutter
- 9:23Fear of talking
- 16:17Todays workshop
- 18:50How was it
- 19:19Definition of empathy
- 21:37Understanding empathy
- 22:59Love
- 23:13Best person ever
- 24:33I have to choose
- 25:34Its a choice
- 26:22Empathy as a noun
- 26:41Empathetic vs Sympathy
- 30:01Bottom line
- 30:47Choice
- 33:54Empathy Activity
- 52:07Connection
- 53:48Communication
