Cultivating Empathy
summary
Argues that empathy is a choice and a trainable skill backed by studies (NYT July 10 2015 and PLOS work linking fiction to emotional transportation), gives concrete practices: active listening with mirroring summaries, journaling reactions to situations, and thought exercises, and prescribes organizational fixes — explicit inclusive values, stop flipping the bozo bit, and avoid the hippo (highest‑paid opinion) — plus encouragement to make it safe to fail so contributors stay and innovate.
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chapters (15)
- 0:00Intro
- 2:09Introduction
- 3:25Why empathy matters
- 4:44Empathy is about you
- 5:58Empathy is a choice
- 7:50Be reflective
- 11:25Active listening
- 13:46Reading fiction
- 15:16The act of emotional transportation
- 16:07Be curious
- 16:54Example
- 19:30Creating Effective Organizations
- 25:26Every Voice is Heard
- 29:42Dont Flip the Bozo Bit
- 33:52Conclusion
