Cultivating Empathy
summary
Argues that empathy is a learnable skill and gives concrete practices: active listening using nonviolent communication, reading fiction to stimulate empathetic brain regions, and asking open W-questions. Cites Google’s Project Aristotle finding that psychological safety predicts team success more than seniority. Recommends codifying failure (one company ties promotion eligibility to attempting risky goals) and rituals like the fail cake to remove blame. Advises banning HIPPOs, avoiding the “bozo bit,” and making organizational values explicit and inclusive.
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chapters (8)
- 0:00Start
- 0:07Cultivating Empathy
- 3:13Design with Empathy
- 5:39Empathy is a Choice
- 8:07Practice Active Listening
- 10:32Read Fiction
- 11:37Avoid Assumptions
- 13:12Be Inclusive
