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Engineering with Empathy

on YouTube 19m
Talkat WFH Conf 2020 · on Thursday, 2020-03-26· [soft-skills]

speaker

name:Jossie Haines
links:none on file

resources

video:https://youtu.be/n-IZKtFNLtM
slides:none on file

summary

Argues that empathy is a learnable engineering skill with concrete practices: use active listening (turn phone DND off or on to avoid distractions), rephrase harsh review comments into curious, nonjudgmental questions, and always leave links to PRs and architecture docs so reviewers have context. Shows how to credit original ideas in meetings, schedule read-ahead material for different processing styles, share postmortems to normalize mistakes, and treat leadership as aligning individual motivations to product goals rather than issuing orders.

AI-written summary · about

chapters (8)

  1. 0:00Start
  2. 0:12Engineering with Empathy
  3. 4:12Understanding another Person's Feelings
  4. 5:56Active Listening
  5. 6:54Applications of Empathy
  6. 12:34Setting Clear Meeting Agendas
  7. 13:46Leading with Empathy
  8. 15:29Be Vulnerable

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