Australia Post’s moment to pause -
summary
Australia Post reframes itself around e-commerce: 3.2 million people use a myPost account, 240 million parcels move yearly with 75% tied to online transactions, and peak days hit 1.5 million parcels. It launches marketplace Farmhouse Direct (500+ sellers), exposes services via APIs, partners with accelerators and the Melbourne Accelerator Program, creates a Business Hive co‑working offer, and commits a $20 million innovation fund to back startups and scale digital services.
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chapters (12)
- 0:00Introduction and welcome
- 1:03Australia Post’s disruption journey
- 3:30Kodak moment and reinvention
- 5:58Omni-channel customer experience
- 7:47New ways of working and customer-centric design
- 9:54Agile funding and capital process
- 11:22Empowering teams and small solutions
- 12:47Backing small businesses and entrepreneurs
- 16:24Enabling online selling and e-commerce
- 18:31Investment fund for entrepreneurs
- 20:19Business Hive and co-working spaces
- 21:24Celebrating small businesses
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