Human Interfaces for Geeks
summary
Claim: people do more and better work when engineered to feel happy or important. Evidence: giving xanthine alkaloids (coffee and chocolate) or using active listening reliably increases cooperation; modelling with The Sims shows happy agents follow instructions; a customer compliment to Dell triggers expedited international shipping overnight; a trustful approach to inspectors avoids fines; a praise email causes a bank to adopt security tokens instead of fragile IE plugins. Results: practical, low‑cost, repeatable.
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chapters (10)
- 0:00Start
- 3:18Social conventions
- 9:37Physical Access
- 10:58Priority
- 11:59Default goals
- 14:11Active listening
- 19:50Other techniques?
- 20:06Case study #2
- 20:24Ticket Inspectors
- 25:12Compliments travel quickly
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