ITIL and DevOps Can Be Friends
summary
ING describes concrete steps to merge ITIL with DevOps: 500 dev teams, Scrum since 2011, Spotify model by 2015, and rolling out 30% sprint capacity reserved for operational work. Duplicate registration gets eliminated by tying backlogs to a single service management tool; change approvals shrink to risk checks only; incidents link to problems and configuration data enters version control. Visible dashboards and an engineer-of-the-day rotation route alerts so teams resolve today’s incidents and keep predictable sprint delivery.
AI-written summary · about
chapters (14)
- 0:00Introduction
- 0:54Ingrid Algra
- 2:57IT Strategy
- 4:31IT Transformation
- 7:49Agile ITSM
- 8:39Incident Management
- 11:37Incident Dashboard
- 12:29Problem Management
- 16:01Change Management
- 18:13Configuration Management
- 19:31Lessons from Scrum
- 20:53Lessons from Azure DevOps
- 22:53Wrap up
- 23:43Questions
related talks
37mDevOps and Its Integration with ITSM
31mCouples Therapy for DevOps and ITIL
20mDevOps and ITSM
26mNew paradigms: Calibrating the migration from ITIL to DevOps
30m3 Practices for Effective DevOps Adoption
24mHow DevOps changed the way we operate software
32mSolving the Dev/IT Cultural Divide with Operational Agile
45mDevOps: The Key to IT Performance