DevOps and Its Integration with ITSM

on YouTube ↗37m

" summary

Explains how DevOps practices can be integrated with IT Service Management (ITSM), identifying overlaps and points of collaboration between DevOps toolchains and ITSM processes. Describes concrete technologies and practices used (continuous integration/delivery pipelines, automation tools, monitoring) and proposes approaches to align them with ITSM governance, change and incident management.

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" chapters (14)

1. 0:00Introduction
2. 1:02Initial compatibility question
3. 1:44Integrating DevOps and ITSM
4. 5:12Cultural shift in operations
5. 9:24Risks of uncontrolled innovation
6. 12:13Principle and value alignment
7. 15:04DevOps within ITIL
8. 21:28Service Transition and DevOps
9. 23:14Service Operation with DevOps
10. 26:45Agile teams with ITSM
11. 28:51Bimodal model
12. 31:16Theoretical integration pitfalls
13. 33:26Practical example: Atlassian
14. 34:10Final conclusions

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