Accelerating Customer Experience Innovation Through DevOps

on YouTube ↗27m

" summary

Verizon restructures a sprawling CRM stack into a web‑first, service‑based platform using .NET, software‑defined infrastructure and automated pipelines, cutting 44 legacy systems toward 44 systems to 1 app in 3 years, retiring ~300 apps from an 800‑app baseline, raising deploys from 6/year→twice weekly, shrinking release windows from hours to minutes, automating DB changes from 5%→97%, and reducing incidents ~30% year over year while improving engineer on‑call load and business agility.

AI-written summary · about

" chapters (12)

1. 0:00Introduction
2. 0:50Who is Verizon
3. 1:57Verizons current challenge
4. 2:45For Coffee
5. 8:01Dev Teams
6. 13:07Operations Teams
7. 17:21Impact
8. 20:13Lessons Learned
9. 22:52Next Steps
10. 24:03Corporatewide tool chain
11. 25:10Measures of success
12. 26:02Where do we need help

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