DevOps in the Enterprise: A Transformation Journey
summary
Ticketmaster commits to re-architecting a 39‑year platform after the Live Nation merger, scales developers +230% while ops grow +12%, and moves from 2% to 100% of 73 teams push their own code (110 teams globally on call). Operations run 24x7 Tech Op center → SRE → production engineers, cut MTTR from 47 to 3.8 minutes (90% reduction) by automating remediations with RunDeck, runs BDD/cucumber on a VMS host that still powers $25B commerce, and deploys an AWS “boom” push‑button metal to money pipeline.
AI-written summary · about
chapters (17)
- 0:00Start
- 5:37Uh oh!
- 5:58What now?
- 7:24Just like Football
- 8:26Empathy
- 14:59Empowerment
- 17:29Metrics
- 20:59Clients and Fans
- 21:49Support at the Edge - TOC
- 22:06Support at the Edge -SRE
- 22:26Support at the Edge - Production Engineering
- 23:22Before Support at the Edge
- 23:52After Support at the Edge
- 24:06Lessons Learned
- 24:56Ticketing Engine (aka The Host)
- 26:13Metal to Money - No Hands
- 27:25Closing Thoughts
related talks
36mDoubling Down on DevOps: Global Transformation at Ticketmaster
30mKeeping Your DevOps Transformation from Crushing Your Ops Capacity
28m193 Easy Steps to DevOpsing Your Monolith
33mOperations: the last Mile for DevOps
55mDevOps @Scale (Greek Tragedy in 3 Acts)
44mVax to K8s: Ticketmaster's Transformation to Cloud Native Devops
33mFrom 0 to DevOps in 80 days
34mCloud Native Transformation: How Ticketmaster is Changing Culture and Speeding Up