Doubling Down on DevOps: Global Transformation at Ticketmaster
summary
Ticketmaster scales DevOps by moving ops into product teams, building self‑service pipelines and a tech‑maturity model that scores ~350 products across ~50 capabilities, freeing 50–70% of wasted time and an estimated ~$100M of innovation time. Infrastructure spans 22,000 servers and 15,000 endpoints; trains 250 engineers to deploy and be on‑call; automates releases where 150 custom release methods used to exist; and measures outcomes with business dashboards, cutting incident median time from 47 to 3 minutes and surfacing clear investment priorities.
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chapters (11)
- 0:00Intro
- 1:12ENTERPRISE HISTORY
- 4:30DEVOPS OUR UNIQUE ENVIRONMENT
- 7:09FIERCE COMPETITIVE LANDSCAPE
- 17:02[NOW] DEVOPS CROSS-TRAINING
- 23:18TECH MATURITY DATA
- 24:36TECH MATURITY MODEL SNIPPET
- 25:13DEVOPS TECH MATURITY TESTIMONIALS
- 26:51DEVOPS PROCESS MATURITY ROADMAP
- 31:38[NOW] LEADERSHIP CULTURE
- 33:46DEVOPS Continuing our Journey...
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