Make the Change, Then Make It Work
summary
How ING Spain transformed its Delivery unit by involving about 700 people in a 40-day program, moving beyond IT to a company-wide Agile/Lean adoption. The talk describes using experience from group-level transformations to redesign organization, business, technology, HR, facilities, ways of working and communications, and reports results, setbacks and remaining challenges after nine months.
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chapters (15)
- 0:00Introduction
- 4:19Defining transformation at ING
- 7:11ING’s agile journey since 2012
- 11:12Board buy-in and team
- 13:01New organizational design and tribes
- 15:54Three waves of preparation and Yale Week
- 18:27Yale Week activities and first day
- 22:46First eight months and lessons
- 26:59Multidisciplinary teams in action
- 28:45Alignment mechanisms and sheep rooms
- 30:49Training and silos
- 32:40Tuckman curve and adaptation
- 34:05Role of coaches and dynamics
- 35:51Transformation strategy and mindset
- 37:21Q&A
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