Frameworks for Feedback
summary
Explains concrete frameworks: Situation, Behavior, Impact for actionable feedback, Facts Feelings Needs Requests (Non‑Violent Communication) for hard conversations, and Mirror Empathy Validation for listening. Gives concrete rituals: one‑on‑ones, retros, monthly surveys, and a start/stop/continue request form. Uses a real bug story — force‑pushing to master and deploying without telling the team — and cites studies that human code review finds the most errors and the rule of thumb that three (sometimes up to ten) positives neutralize one negative.
AI-written summary · about
chapters (24)
- 0:00Intro
- 0:16Rebecca Miller-Webster
- 1:28Feedback: type of communication
- 1:39Agile, Lean, etc
- 1:50Feedback works!
- 2:17Let's talk about feedback
- 3:45Feedback Structures
- 8:20Situation, Behavior, Impact
- 9:26Don't forget positive feedback
- 11:28Receive feedback
- 12:26Mirror, Empathy, Validation
- 13:12MEV: Mirror
- 13:50MEV: Empathy
- 14:54Empathy is a skill
- 15:54Request Feedback
- 16:28Start, Stop, Continue
- 17:23Good Feedback
- 19:22Accountability
- 20:56Power dynamics
- 22:01Microaggressions
- 23:36Call out
- 24:14How to respond to being called out
- 25:42Non-violent communication
- 28:21Go forth & give feedback
related talks
50mGames for Feedback Workshop
42mCustomer Feedback is the Fuel in our Engine
35mFeedback: You don't have to be bad to get better
33mFinding your edge through a culture of feedback
37mFrameworks for developing developers
12mEffective communication: Mastering growth-oriented feedback
45mKeynote: On the Care and Feeding of Feedback Cycles
27mHow to Iterate Together