Discovering User Interactions
summary
Shows concrete failures and fixes: Publix cash-back screen makes “no” a final, confusing submit; a cab card reader that adds tip and a baffling monorail ticket UI reveal small decisions that change behavior; an Amer app error and Siri parsing failures expose brittle parsing; a $200 coffee machine with a destructive open button contrasts with a $35 model’s clever one-tab coffee saver. Design criteria are specific claims, measurable surprises, and whether the built thing actually prevents user error.
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chapters (23)
- 0:00Introduction
- 1:01Discovering User Interactions
- 8:52Coffee Maker Example
- 13:26Common Language
- 13:38Car Dashboard
- 15:06Coffee Maker
- 16:54Video Games
- 17:36Mass Effect
- 18:21Mass Effect 2
- 19:07Innovation
- 19:47Navigation
- 20:42Modes
- 21:40Microwave
- 24:49Destroying Progress
- 26:21The Coffee Maker
- 26:40The spout
- 28:03Design vs constraint
- 28:50Button styles
- 29:25Casa Monica
- 30:06Hotel receipt
- 30:34Credit card receipt
- 33:35Our obligation
- 33:50Conclusion
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