Strike plates and handles: UX, doors and a desperate need for cake
summary
Examples show small fixes beat more features: a cafe repaint adds push plates that cause customers to pull and stumble, proving affordance overwrites instructions; a condenser tumble dryer exposes a surprising complexity — 500 independent cycles mostly unused; a hob with aligned knobs forces users to look down until a simple spatial prototype proves controls mapped to burners fixes confidence; a case study of a renter prefers removable sticky strips after contextual interviews. Rapid low‑fidelity prototyping and frequent usability tests find and remove friction before costly features.
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chapters (12)
- 0:00Introduction
- 1:27Lockdown coffee to UX insights
- 3:58Push doors and customer experience
- 6:46Affordances in design
- 8:51Features versus objectives
- 15:58User research context
- 17:24Hanging a picture with Brian
- 20:52Prototyping and iteration
- 23:26Hob prototype usability
- 29:57Key UX principles
- 31:43User error doesn’t exist
- 33:52Q&A
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