From chaos to complexity
summary
A troubled £70 million programme that centralises roughly 450 roles produces 800+ customisations and a backlog of 700+ undelivered items; a recovery effort rationalises 68 imminent pieces of work to 19, forms an incubator team, applies Scrum and bespoke agile training, and uses co‑creation and boots‑on‑the‑ground engagement to raise delivered value year on year. The programme wins two internal collaboration awards and a Gartner runners‑up prize; outcome is measurable trust restoration and fewer emergency fixes rather than a complete system rebuild. £70 million programme 800+ customisations
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chapters (19)
- 0:00Introduction
- 1:49What comes to mind when you think of a university
- 3:16Regulated complexity
- 7:06Student record failure
- 11:20Turning point
- 13:05Education team formed
- 15:09New ways of working
- 17:40Burnout and autonomy
- 19:24Scrum adoption
- 21:09Increasing delivery and value year on year
- 22:11Trust and user engagement
- 24:21Awards and recognition
- 25:33Lessons learned
- 26:18Agility and culture
- 27:02Culture and structure
- 27:45Fusion team vision
- 28:49Future planning
- 30:16Permission to disrupt
- 31:19Conclusion
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