Building inclusive fintech from code to messaging
summary
Walks through concrete moves: launching an LGBT-focused neo bank, printing chosen name on card and changing vendor flows so mail and support preserve chosen names, integrating vendor Astra to pass chosen-name metadata, and using audits rather than secrecy. Uses cases and research — ProPublica’s COMPAS fairness failures and a study of 300,000 TransUnion scores showing race encoded in FICO — to argue for measurable tradeoffs and for tools like Equitass to surface disparate false positives and true positive rates so product choices match stated human values.
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chapters (10)
- 0:00Introduction and personal journey
- 12:12What is inclusive fintech
- 12:57Respect identity in tech
- 17:08Representational harms in systems
- 23:07Fairness isn't blind
- 28:05Poke holes in the black box
- 31:14Take a walk in another neighborhood
- 32:38Exercise your power
- 34:20Be kind to yourself
- 36:21Q&A
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