The balance between data privacy and user experience
summary
Claim: you don't own your data but companies own the data they gather and must balance usefulness with ethics. Covers GDPR, CAN-SPAM, CCPA, CASL, social media and Google, argues GDPR overreaches while CCPA better enables opt-outs. Uses analogies (dog walks, Cheers, Target pregnancy hit), warns about conning users, middleman data brokers, and oopses from lazy engineering and hacks. Recommendation: collect the minimal necessary signals to improve UX without creeping users out and judge every program by intent and use.
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chapters (13)
- 0:00Introduction
- 3:00You dont own your data
- 7:00Lone wolves
- 7:35Communication
- 8:05Lone Wolf
- 12:20Memento
- 16:10Social Contract
- 19:50Date of Privacy
- 22:30Data Privacy and User Experience
- 29:15Intent and Use
- 30:20Where does data go wrong
- 32:10What are oops
- 33:05You own your data
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