Tech as a playbook, not as the solution
summary
Argues that the tech playbook — not tech itself — moves messy systems by building clear components, models, and tools and optimizing for impact. Shows USDR creating a single front door intake with no-code workflows to get Memphis/Shelby County to distribute over $13M and help over 750,000 people access COVID tests. Shows Solar App and Solar Trace serving 275 jurisdictions, completing 70,000 projects, reduced permitting to under an hour, saving 150,000 business days and cutting emissions.
AI-written summary · about
chapters (7)
- 0:00Tech in public service during COVID
- 3:58Tech principles for problem-solving
- 10:41Applying tech principles in government
- 14:57Streamlining eviction relief
- 15:19Climate change systems thinking
- 19:54Tech skills beyond software
- 21:21Call to action for impact
related talks
41mA tech leader's playbook: Galvanising product & tech organisations to deliver repeated success
39mStop Focusing on Tech Debt
46mIt’s Never a Technology Problem: Using Experience to Solve the Problem
22mThe Staff Engineer’s playbook: Intellectual shift to systemic impact
45mLet’s Get Strategic! Stop Reacting, Start Leading
14m"Technical and Cultural Revolutions"
45mTechnology Strategy as a Lifeline in a Sea of Tech Stacks
43mThe Sociotechnical Organisation Design Playbook