What makes collaboration click?
summary
Research uses a diary study, interviews and a survey across 23 countries with ~250 diary entries to show five collaboration behaviors — co-creation, rapport, role clarity, feedback and reflection — statistically predict product quality. Teams practicing all five score an expected 25% higher product outcome compared to none. Analysis benchmarks collaboration against org factors; recommendations are concrete: diary study and survey evidence, multiply feedback loops and visibly invest in cultural core to get the virtuous cycle going.
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chapters (13)
- 0:00Introduction
- 1:09Interviewing Figma designers
- 3:37What does good collaboration look like?
- 4:48How do software teams collaborate?
- 6:02Collaboration preferences aren’t universal
- 7:00We’re aligned on solving problems for customers
- 8:20Five collaboration behaviors that lead to great products
- 13:30Where to start improving collaboration
- 16:29Multiply feedback groups
- 17:26Invest in your cultural core
- 18:34Make the breadth of your collaboration network visible
- 19:10Summary
- 20:43Closing
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