Infuse customer obsession into your business strategy: Client panel
summary
Panel describes concrete outcomes: life‑insurance underwriting decisions run on AWS in less than a minute after pulling motor vehicle, prescription and criminal records; a consultancy formed by merging four cloud‑native firms (one dating cloud work to 2014) accelerates migrations with IP and platform tooling; regulated banks and insurers use LLMs to map compliance requirements and reuse audit evidence, eliminating duplicated controls; modernization recovers budget that funds new features and developer uplift, while observability and data governance remain the gating constraints.
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chapters (12)
- 0:00Welcome and introduction
- 2:27Defining customer obsession
- 5:38Panelist introductions
- 9:54Driving internal customer focus
- 16:17Building innovation culture
- 22:37Balancing internal and external growth
- 25:27AI and GenAI opportunities
- 31:05Data challenges and solutions
- 33:10Customer obsession in tough times
- 38:22Cloud modernization benefits
- 40:26Lessons from digital natives
- 42:53Q&A and closing remarks
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