Mercedes-Benz Aftersales: A cloud-first transformation
summary
Mercedes-Benz Aftersales and Deloitte build a global AWS platform and went live in less than six months, migrating the service contract management product to all markets in under three months. The platform uses a centrally managed EKS cluster with namespace-as-a-service and AWS RAM subnet sharing to give teams account-level isolation, plus Terraform and GitHub templates for repeatable stacks. Observability runs via OpenTelemetry to Datadog with operator-driven StatefulSet/DaemonSet/sidecar patterns. Organizational change uses SAFe PI planning, plus onboarding, enablement, cross‑functional, and AWS learning-path teams.
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chapters (7)
- 0:00Introduction and strategy
- 3:33Transformation challenges
- 9:11Transformation achievements
- 12:21Technology deep dive
- 21:47Observability and operations
- 28:08Structural transformation
- 37:36Lessons learned and conclusion
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