Voice design best practices
summary
Build starts in the problem space: use personas (Emilia, Paul), map customer journeys with post‑its, extract specific pain points, then converge to a single small use case and prototype it. Recommendations include Wizard of Oz testing, minimal viable voice application, and prioritizing one‑shot interactions. Practical history notes Amazon Echo in Germany since Nov 2016 and Google Home mid‑2017; run half‑day design sprints, test prototypes quickly, measure retention or trigger moments, then iterate on build‑test‑learn.
AI-written summary · about
chapters (8)
- 0:00Start
- 4:02Who Has Experience with Design Thinking
- 4:13Human Centered Approach
- 6:29The Empathy
- 7:49Find Your Customer Journey Find the Touch Points
- 15:49Focus on Small Use Cases
- 17:23Trigger the Trigger Moment
- 21:16Retention Awards
related talks
32mPrototyping Voice Experiences: Design Sprints for the Assistant
50mDesigning Experiences For Voice Interactions
19mAlexa, show me a good voice UI
48mTen Things Every Voice Application Should Do
22mDesigning Voice For Humans
44mDeveloping Skills & Actions for Voice Assistants
23mImproving Brand Experience & Loyalty with Voice
44mDelivering On The Promise Of Voice With Alexa