Embracing the Voice Revolution
summary
Humans keep talking the same way after half a million years of evolution, so robots must learn human norms rather than forcing people to adapt; key actionable points are use Grice’s co-operative principle, model explicit turn-taking, and build repair strategies that recover users (62% of frustrated callers try again). Design a concrete persona and write sample dialogues to be spoken aloud, treat screens as different channels, and note the ecosystem scale — about 400 million Google Assistant devices now.
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chapters (9)
- 0:00Introduction
- 1:20How hard is it
- 2:41The Cooperative Principle
- 6:45Context
- 9:47Brand Persona
- 12:46Dialogue
- 14:34Repair Strategies
- 16:21Cross Platform
- 16:54Multimodal
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