Schrödinger's Error: Living In the grey area of Exceptions
summary
Practical process experiments and concrete tooling notes: a rotating triage role with a 15-minute time box, Honeybadger-based tooling nicknamed Badger Judy, an observability dashboard, and an auto-resolve weekly acknowledgement. Shows the decision rubric used (fix now, file a bug, acknowledge), an example error with 67 occurrences in four months, and fixes like adding a valid platform credential plus a worker to refresh it. Useful if wanting hands-on workflows and tradeoffs for noisy exceptions.
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chapters (11)
- 0:00Start
- 5:19Takeaways
- 9:25Dashboard
- 10:01Acknowledgement
- 11:31Exceptions Can Be Solved Collectively over Time
- 14:13Top Occurring Errors
- 14:31Identifying the Levers for Efficiency
- 15:26Understanding the Error
- 18:25Priority
- 23:38Error Grouping
- 24:53A Valid Platform Credential
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