Cognitive Linguistics at the Sharp End
summary
Cognitive linguistics explains how categories, prototypes and metaphors shape real‑time incident response: natural categories and prototype effects hide atypical failure modes, image and action schemas matter when automated systems remove hands‑on knowledge so automation removes action schemes and makes diagnosis harder, and switching frames can locate faults — for example shifting from “service interactions” to switch metaphors to trace request path reveals a routing fault masked by prevailing vocabulary. Claims are experimental (color, bird, chair studies) and are applied successfully to live game‑ops incidents.
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chapters (11)
- 0:00Start
- 2:53Cognitive Metaphors
- 6:37Natural Categories
- 12:00Nightmare Cases
- 14:54Image Schemas
- 17:42Taxonomies
- 18:34Super Organic Levels
- 22:33Expertise
- 26:29Logical Argument
- 31:17Logical Structure Phase
- 35:20Takeaways
