Getting Them To Get It
summary
Practical methods for getting people to actually understand: run a paired two-minute uninterrupted listening exercise to build rapport and psychological safety; use mirroring/parrot phrasing to repeat a person’s words and make them feel like “one of you,” which Chris Voss credits as a powerful influence; deploy the lazy Jedi questions (precision, non‑leading prompts from clean language) to guide attention; evidence includes higher trust and tips, a year‑long father‑daughter routine, better team retention in Antarctica, and catching a bank merger jargon failure.
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