The Neverending Story: Agile Transformation for DevOps
summary
NPR’s four-person sysadmin team combines a Scrum project board with a Kanban Service Desk portal so on-call engineers handle incoming ops tickets on a two-week sprint while project work lives on a separate scrum board. Tickets auto-assign, reduce email/Slack black‑box work, and enforce no ticket no work. Result: fewer duplicated changes, clearer prioritization, faster onboarding via rotation on the service desk, and measurable drops in context‑switching that let the team finish more planned work.
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chapters (8)
- 0:00Start
- 1:04About NPR
- 4:11Challenges & perspectives
- 7:03Understanding existing process
- 10:20Adapting scrum
- 19:50Scrum and Kanban
- 29:05What's next
- 34:25Key takeaways
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