Combine Support and DevOps work in an Agile team
summary
Kabisa/Cloud Legends creates a dedicated rotating flock role to absorb interrupts and reduce context switching, scheduling two flocks per day (one DevOps, one dev) in Google Calendar and wiring that calendar into Google Calendar → Slack & phone API so calls and tickets route only to the on-duty person. Requests become Kanban tickets, handled by a <2 minute rule or escalated and refined for sprint work. Weinberg’s estimates (≈20% loss for two projects, 40% for three, 75% for five) justify the change and reported results show fewer interruptions and steadier delivery.
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