Hacking Humans
summary
Gives specific claims and countermeasures: phishing makes up about 77% of social-based attacks and 90% of email is spam, average breach costs about $42.5k per compromised account, phone fraud hit millions in 2012–13. Walks through concrete techniques—pretexting, elicitation, dumpster diving, OSINT, USB-drop malware and shoulder surfing—and practical fixes: verify callers, escort visitors, shred and encrypt drives, patch systems, and train staff. Cites real cases (Mitnick, Abagnale, Ponzi) and resources (Social-Engineering.org, Mitnick books, Joe Navarro on body language).
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chapters (38)
- 0:00Start
- 0:16Agenda
- 3:30What Is Social Engineering
- 3:48Social Engineering Attacks
- 4:40Statistics
- 4:56Phishing
- 5:58Medical Id Theft
- 6:51Types of Social Engineers
- 8:43Social Engineering Is a Path of Least Resistance
- 9:03Typical Common Types of Attacks
- 9:48Delivery Staff
- 10:11General Phone Calls
- 10:47Kevin Mitnick
- 11:13First Computer Hack
- 13:00Charles Ponzi
- 14:43Information Gathering
- 15:37Dumpster Diving
- 16:47Open Source Intelligence
- 17:31Linkedin
- 18:07Malware
- 19:08Shoulder Surfing
- 20:27Pre Texting
- 22:30Planning Your Pretext
- 24:07Alyssa Tation
- 27:06Staying within the Character of Your Pretext
- 27:47Questioning Techniques
- 28:46Open-Ended Questions
- 29:08Close Questions
- 29:42Leading Question
- 31:28Manipulation
- 32:36The Fear Then Relief Technique
- 34:36The Foot in the Door Technique
- 40:51Enable Encryption
- 42:12Corporate Mitigation
- 42:32Identifying What Information Assets Are Most Valuable
- 43:35The Corporate Security Policy Documents
- 45:17Keep Software Updated
- 46:54Summary
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