Insurtech – from papers to metaverse
summary
LAQO launches as a 100% digital insurer in September 2020 and sells a car policy with 20 clicks to buy, expands to travel and pet cover, and pilots telematics-based prevention that nudges drivers and rewards safer behavior. Support integrates ChatGPT handling 30% of requests, the webshop accepts crypto payments live after lengthy legal work, and a branded LAQO Museum in the metaverse illustrates the shift from paperwork to digital insurance.
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chapters (12)
- 0:00Introduction
- 1:04First digital insurance in Croatia
- 2:33Digital brand with spider mascot
- 4:01AI and TikTok innovations
- 5:07Telematics for driving safety
- 7:18Crypto payments and metaverse
- 8:19Lao Museum of outdated insurance
- 11:13Cultural change for digital transformation
- 12:58Telematics driving app
- 14:23Pet insurance implementation
- 15:27Future digital insurance plans
- 16:31Closing remarks
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