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Tempering our Production Practices

Talkat Developers Summit 2021 · 2021-02-18..02-19· [devops-and-delivery]
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Built autoscaling for Kubernetes that uses a Prometheus exporter per pod, a custom-metrics API server, and HPA driven by RPS for foreground and Sidekiq queue size for background processing. Deployed HAProxy buffer servers toggled by RDS→SNS events to isolate problematic tenants, plus BG restriction routing bad jobs to SQS and a low‑concurrency queue to slow processing. Handles sudden 2x traffic spikes and 15x job surges, cuts off-hours costs and keeps blast radius narrowly contained.

AI-written summary · about

  1. 0:00Introduction to Freshservice
  2. 2:34Autoscaling framework
  3. 16:17Blast radius reduction
  4. 31:46Q&A and closing
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