What I wish I knew about passkeys content design before I started this adventure
summary
18 months of work yields concrete lessons: a 20‑company audit in a giant Figma shows only about 3 of 10 implement passkeys at account creation, so plan phased audits and extract error‑message and metadata collections; unmoderated tests on usertesting.com find 75% preferred security messaging over convenience; the OS system prompt handles most of the enrollment flow so reduce clicks; AI (we used Writer) drafts FAQs and emails quickly; rollout is phased and monitoring will decide tweaks. pkeys.directory helped find examples used Writer to draft FAQs
AI-written summary · about
chapters (11)
- 0:00Introduction and energy warmup
- 1:09Speaker background and identity work
- 4:37Starting the passkeys journey
- 5:40Initial misconceptions about passkeys
- 8:12Finding passkey examples is hard
- 11:45Convenience vs security in passkeys
- 15:56System dialogue does the heavy lifting
- 18:24Using AI for FAQs and content
- 20:09Passkeys working group and guidelines
- 21:57Key takeaways and lessons learned
- 23:42Q&A on UX challenges of passkeys
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