Deployment Case Study: Tailoring Passkey Journeys for Different Users
summary
Case studies show concrete outcomes and engineering choices: Branch Insurance implements passkeys with a device-support check, tracks errors to Segment, and hits 25% passkey adoption (target 20%), 5% login failures and a 50% drop in password support tickets; Databricks pilots passkeys as a second factor and sees ~6% adoption; a security startup adds passkeys as one of many login options and wins a major customer; a global travel company rejects passkeys for now and uses magic links to avoid churn.
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chapters (8)
- 0:00Introduction and agenda
- 1:55Branch Insurance case study
- 7:31Databricks case study
- 8:56Prompt Security case study
- 13:28Descope platform case study
- 16:20Global travel tech negative case
- 19:20Implementation dos and don'ts
- 21:26Q&A session
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