Lightning Talks
summary
Argues that start with personal questions builds quick rapport, using simple storytelling and name memory as the primary tools, not techniques or slides. Describes a retail family company that plans major activities 1.5 years in advance, operates without cubicles, and claims to know 2.2 million people and their immediate families by name. Reports that remembering names and asking about pets or kids measurably strengthens follow-up interactions and long‑term relationships.
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