Lightning Talk: Undefined Behavior - Toolkit to Improve Communication With Clients
summary
A brief toolkit claims to cut miscommunication and save hours of solo rework by teaching three concrete habits: share your passion, don't make assumptions, reach out for help. Specific techniques include circulating a written summary of what was heard, making a checklist of critical deliverables and dependencies, asking by email or phone (including obvious and esoteric questions), using the script engage as a team member: I think I see X can you help me understand Y, and proposing partial deliveries when deadlines bite.
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chapters (11)
- 0:00Intro
- 0:30What is undefined behavior
- 1:08Social undefined behavior
- 1:32About me
- 2:13Socially undefined behavior
- 3:31Share yourself
- 3:56Make a list
- 4:09Get the information
- 4:46Reach out for help
- 5:06Incremental growth
- 5:34Conclusion
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