Improve your code by improving your communication
summary
The talk explains how poor communication with clients degrades code quality and project outcomes, and gives practical tricks, strategies, and small tips to prevent problematic client interactions from ruining a project. It covers communication techniques, crisis control, and change management, with some discussion of agile methodologies and tools.
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chapters (12)
- 0:00Start
- 10:23We're different
- 14:46The goal is the same
- 21:11Becoming defensive
- 22:56You can't win an argument
- 24:40Accept disagreement
- 25:51Control your temper
- 29:21Thank you for your interest
- 31:21Building trust
- 35:16Make them feel important
- 39:11Make them part of the success
- 39:48Use a good communication tool
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