Design thinking is in tech writing all along
summary
Claims that tech writing already uses design thinking and proves it by mapping concrete steps: ask why repeatedly about user needs and product strategy, run quick problem-definition sessions to decide what to solve, design the information architecture and content chunks as the how, then run short tests and iterate using the double-diamond cycle. Notes tools and practices: focused questions, task analysis, lightweight prototypes and timing/format checks, and reports whether each iteration actually improves user understanding.
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