The five people you meet in documentation
summary
A framework of five concrete archetypes appears: empathy allies who amplify impact, sacrificers who map systems and make handoffs work, anti‑documentation skeptics who hoard knowledge, managers and product managers who unblock work and enable knowledge transfer, and a final acceptance that people fit roles. Specific takeaways: befriend system‑thinkers, use listening and small treats like chocolates to lower resistance, expect one or two people to make or break documentation rollout, and measure success by whether documentation actually flows into product handoffs.
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