Online Harassment
summary
A Facebook design team builds an impersonation alert that notifies accounts when a fake profile appears and lets victims report directly; usability testing in India shows the alert often triggers panic and confusion rather than relief, and a 21‑year‑old dies six days after morphed photos appear. The team pivots to proactive detection, faster community operations, a diagnostic questionnaire and marketing to change norms; the alert remains useful but insufficient alone, so iterative research and multiple interventions reduce harm more effectively.
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chapters (6)
- 0:00Introduction and context
- 3:15Designing for photo misuse
- 6:26Lesson one: Never stop listening
- 8:54Lesson two: Think beyond the moment
- 10:40Lesson three: Avoid solutionism
- 13:30Conclusion and takeaways
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