Artificial Intelligence in Services
summary
Cortana’s entire voice copy is hand authored by an editorial team so every reply is scripted and testable rather than emergent AI behavior. The team defines four actionable principles — loyal, seasoned personal assistant, transparent and trustworthy, self aware as AI, positive and kind — and uses them to prioritize engineering and conversational paths. Sexy advances get polite deflection, abuse gets firm refusal, political prompts get a boundary response, and localized writers implement the same rules in other languages so the approach scales and guides product decisions.
AI-written summary · about
chapters (11)
- 0:00Introduction
- 1:50Gary Oldman
- 2:50Interaction Model
- 4:08Making a Decision
- 5:25Personality Principles
- 8:00Being Transparent
- 9:20Create It
- 9:48Creating Your Principles
- 14:37Do Great Things
- 16:16Buddy
- 17:51Cortana
