Making Your Privacy Software Usable
summary
Evaluates Mailvelope, Tor Browser and CryptoCat with concrete fixes: finds Mailvelope docs buried offsite so users hit a dead end after install; spots Tor splash doesn't confirm private browsing leaving users unsure if protection is active; shows CryptoCat exposes identity and uses a confusing "generating keys" message with cat trivia, plus unclear direct-message flow and username leakage. Uses tech-activism meetups and quick think-aloud tests (two minutes uncovers five problems) and teaches Nielsen heuristics, Gulf of execution/evaluation, and lightweight UX sprints.
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chapters (5)
- 0:00Start
- 5:31Our journey change the world
- 11:19Nielsen's Usability Heuristics
- 27:00Engage with privacy projects
- 27:17Include UX in your napkin ideas
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