How to Support Users in Understanding Intelligent Systems? Structuring the Discussion
summary
A literature survey using theoretical sampling and three-step coding analyzes 222 papers to produce a user-centered framework with three categories (user mindsets: utilitarian, interpretive, critical; user involvement: active vs passive) and four knowledge types (output, process, interaction, meta). The work classifies prior approaches, maps a Koch et al. mood-board prototype to the framework, and shows the framework helps decide whether designs give users output knowledge only or also actionable process and interaction knowledge.
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chapters (7)
- 0:00Introduction
- 0:32What does supporting user understanding mean
- 1:17Network
- 1:48Methodology
- 2:44Framework
- 5:49Example
- 7:21Summary
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