Do You Have Time for a Quick Chat? Designing a Conversational Interface for Sexual Harassment ...
summary
A web-based proof-of-concept conversational interface simulates a real-time chat with "Jane" using a first-person vignette and pre-scripted short replies plus open-ended prompts; a lab study with N=32 compares that chat to reading the same text. Users report feeling less overwhelmed, more engaged, and more comfortable discussing sexual harassment, but quantitative measures show no increase in measured empathy or attitude change; participants sometimes feel hurried to respond and authors recommend personalization and rapport-building.
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chapters (7)
- 0:00Introduction to research
- 1:50Designing the conversational interface
- 3:17Research goals and questions
- 4:02User study methodology
- 6:12Key findings from interviews
- 8:19Empathy analysis and results
- 9:02Implications and future directions
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