Making everyone Data Awesome
summary
Thoughtworks has a 12,000-employee org and a 450-person IT group that builds an engineering data platform but stalls at the last mile; the remedy is a six-step co‑design process: identify audience and data literacy, map jobs to be done, write the questions, check if answers exist, surface explicit expectations at the top, and present a business health view that guides investigation and action. Deliverables include a 10+ hour Data Awesome Academy, dashboards with embedded questions and metadata, video walkthroughs that quadruple usage, and treating dashboards as products to restore trust and adoption.
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chapters (9)
- 0:00Introduction and background
- 3:45The data frustration problem
- 8:00Shifting from data to user empowerment
- 9:25Six-step co-design approach
- 14:02Organizing data around user needs
- 17:12Defining data strategy through questions
- 20:26Building trust and continuous feedback
- 22:15Key takeaways and call to action
- 23:18Q&A session
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